Frequently Asked Questions
What is the return policy?
Our 14-day returns policy states that after receiving an item, you have 14 days to request a return.
To be eligible for a return, the item must be in the same condition as you received it, unworn or used, have all tags attached, and be in its original packaging.
Additionally, you will need your receipt or proof of purchase.
To request a return, you can log in to your account using this link and complete a self-service return, or contact us at info@minardihandbags.com .
Returns must be sent to the following address: Via Casilina 1890, 00132 Frascati RM.
When will I receive my order?
We will work quickly to ship your order as soon as possible.
Once shipped, you'll receive an email with additional information, including our shipping company's tracking number, and you can check the status of your shipment in real time.
Delivery times vary depending on your location and the period in which you place your order.
During high-demand periods such as Christmas and Black Friday, normal delivery times may be subject to slight delays due to the shipping company.
Where are your products made?
Our products are handmade entirely in Italy .
The materials we use come from the leftovers of the largest Italian luxury leather fashion houses.
This allows us to give these high-quality materials a second life.
What is the shipping cost?
Shipping is calculated based on your location and the items in your order.
You will always know the shipping price before completing your purchase.
Here are some details:
Italy
Standard Shipping : 4/5 working days €9.99
Free Shipping : 4/5 working days for orders over €150
European Union
Standard Shipping : 6/8 working days €14.99
Note
During periods of peak demand, shipments may be delayed.
(Sales, Black Friday and Promotions)
What payment methods do you accept?
We offer several payment options to allow anyone to have our creations.
- Debit/Credit Card : You can place an order using major payment cards such as Visa, Mastercard, and American Express.
- Klarna : If you have a Klarna account, you can pay in 3 convenient interest-free installments.
- PayPal : you can pay with your PayPal account in a single payment or in 3 convenient interest-free installments .
- Apple Pay : If you have an Apple device, you can use Apple Pay immediately without having to enter your information every time you make a purchase.
- Google Pay : If you have an Android device, you can use Google Pay to make payments instantly without having to enter your details every time you make a purchase.
